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Flagship Boutique
512 Madison Avenue, New York, NY 10022
Mon–Sat · 10am – 8pm
Call us
+1 (800) 555-0100
Concierge line · 24 / 7
Email us
concierge@omnix.com
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Sales & Orders

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sales@omnix.com
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support@omnix.com
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press@omnix.com
Business & Concierge

Corporate orders, bespoke gifting and white-glove personal shopping.

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Experience Aurelis in person

Step into one of our flagship boutiques for private demos, expert fittings, and the full Aurelis experience.

New York Flagship

Aurelis Madison

512 Madison Avenue
New York, NY 10022
United States

Mon–Sat 10am–8pm · Sun 12pm–6pm

Get directions
New York

Aurelis Madison

512 Madison Avenue, NY 10022

Mon–Sat 10–8 · Sun 12–6
London

Aurelis Mayfair

18 New Bond Street, London W1S

Mon–Sat 10–7 · Sun closed
Dubai

Aurelis DIFC

Gate Village 7, DIFC, Dubai

Daily 10–10
Support

Frequently Asked Questions

Can't find what you're looking for? Our team is available 7 days a week to help you out.

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We offer a hassle-free 30-day return policy on all products. Items must be in original condition with packaging intact. Once received and inspected, refunds are processed within 3–5 business days to your original payment method.
Yes — we ship to over 47 countries worldwide. Standard international shipping takes 5–10 business days. Express international shipping (2–4 days) is available at checkout for most destinations.
All products sold on Aurelis come with a minimum 1-year manufacturer warranty. Premium categories like laptops and smartphones include an extended 2-year comprehensive warranty covering manufacturer defects and hardware failures.
Absolutely. We offer Buy Now Pay Later options including 4 interest-free installments via our payment partners. Simply select your preferred BNPL option at checkout. Available on orders over $100.
Once your order ships, you'll receive a confirmation email with a tracking number. You can monitor your delivery in real time through our website under "Track Order" in the top menu, or directly through the carrier's tracking portal.
Every product on Aurelis is 100% authentic and brand new, sourced directly from authorized distributors and manufacturers. We never sell refurbished or grey-market products — your purchase is backed by our authenticity guarantee.